Legal

Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect personal information that you voluntarily provide when you: • Apply for a funeral policy online • Submit a contact form • Log in to the client portal • Contact us by phone, email, or WhatsApp This may include your full name, South African ID number, date of birth, contact details, residential address, and details of your dependants and beneficiaries.

2. How We Use Your Information

We use your personal information to: • Process and administer funeral policy applications • Communicate with you about your policy and services • Respond to enquiries and provide customer support • Comply with legal and regulatory obligations • Improve our services and website experience

3. Storage and Security

Your information is stored securely using Firebase (Google Cloud), which complies with international data security standards. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. We do not sell or rent your personal information to third parties.

4. Sharing of Information

We may share your information with: • Our staff and agents involved in processing your policy • Regulatory authorities where required by law (e.g. FSCA) • Service providers who assist us in delivering our services, under strict confidentiality obligations We will not share your personal information with any other third parties without your explicit consent.

5. Your Rights (POPIA)

In terms of the Protection of Personal Information Act (POPIA), you have the right to: • Access your personal information held by us • Request correction of inaccurate information • Request deletion of your information (subject to legal retention requirements) • Object to the processing of your information • Lodge a complaint with the Information Regulator To exercise these rights, contact us at info@pantherfunerals.co.za.

6. Cookies

Our website uses session cookies to maintain your authenticated state when using the client portal. These cookies are essential for the operation of the portal and are not used for tracking or marketing purposes.

7. Contact

For any privacy-related queries or to exercise your rights under POPIA, please contact: Panther Funeral Parlour Email: info@pantherfunerals.co.za Phone: 082 593 9813 Address: Welkom, Free State, South Africa

Questions about this policy?